What's your return policy?
Our goal is to help you find the products that are the perfect for your hair. We hope you’ll be completely satisfied with your products and will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase.
What is your international return policy?
We do not accept international returns except from EU Countries within 14 days from the parcel’s arrival.
What are the steps to return products?
1. CONNECT WITH CUSTOMER CARE
If you would like to return or exchange an item purchased online, please contact us to initiate your return/exchange at +1 (786) 280-1043 or [email protected]ys.com.co Our Customer Care Team will be happy to assist with a complimentary return label for returns that meet our policy requirements. We can also recommend products for exchanges. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.
2. COMPLETE THE RETURN FORM & PRINT THE PRE-PAID LABEL
Return labels will be sent to your email address on the order unless otherwise provided. Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified.
Download our return form here and include it in your package.
3. PACK YOUR RETURN
Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.
I purchased your products at an authorized retailer, can I return them to you?
Please email us at [email protected] and we'll assist you with your return. Proof of purchase required.
Can I return kits, sets, bundles or duos?
Kits, sets, bundles or duos are only eligible for returns if all of the pieces of the kit, set, bundle or duo are included in the return. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30 day return timeframe, products will be returned to the sender at their expense or donated.
What if I received an order with broken items, missing items, or my package is missing?
Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.
Where do you ship from?
All orders ship directly from our headquarters in Miami.
Do you offer free shipping?
Frutosalvaje.us offers FREE Standard Shipping on all U.S. merchandise orders $200 and over (excluding taxes). Orders over $200 always ship for free—no promotion code needed. Free shipping is available to all U.S. territories on orders over $200. (does not include Puerto Rico) FREE Standard Shipping orders are processed within 1-3 business days, depending on product availability. We cannot guarantee a date of arrival with our free ship option and orders typically take 1-7 business days to arrive once they have been processed and shipped out.
Where is my order?
You will receive an email from as soon as your order has shipped with your tracking number.
What about express shipping?
For orders placed on Thursday with FedEx 2Day shipping, your package will arrive on the following Monday, as this service does not include weekend delivery.
All express orders placed after 2pm ship the next business day and do not include weekend delivery.
Can you ship to my P.O. box?
Yes, we ship to P.O. boxes using USPS Priority.
Can you ship to my country?
If we do not currently ship to your country at this time we apologize and hope to serve you soon in the future. Please check the scrolling list of countries at global.tataharperskincare.com to see where we currently support and know we will update this list whenever possible.